Preamble
These General Rental Terms and Conditions (hereinafter “GRTC”) govern the reservation and rental of rooms at the “Le Pré Fleuri” chalet located at 65 Impasse du Diorama, SAINT GERVAIS LES BAINS (74170), as well as the associated dining services offered by “VACANCES ET LOISIRS DE MAYENNE,” an association governed by the “Law of 1901,” with its headquarters at the Maison des Associations Noël MESLIER, 17 Rue de Rastatt, LAVAL (53) — SIRET No. 310.591.623.00049), hereinafter referred to as “the Lessor.”
These General Terms and Conditions of Rental (GTC) are entered into between the Lessor and any legal entity or adult individual acting for purposes that do not fall within the scope of their commercial, industrial, craft, professional, or agricultural activity, hereinafter referred to as “the Lessee.”
Any reservation implies the Lessee’s unconditional acceptance of these General Terms and Conditions, the associated Special Rental Terms, the Community Guidelines, and the Lessor’s bylaws and internal regulations. The Lessee acknowledges having read all of this documentation prior to making the reservation.
Article 1 : Purpose of the Contract
The purpose of this contract is the rental of furnished rooms at the “Le Pré Fleuri” chalet and the provision of meal services (breakfast, lunch, dinner, etc., depending on the packages offered) for a fixed term, for tourism and recreational purposes.
Article 2 : Pre-Contractual Information and the Lessor’s Capacity
In accordance with Article L. 111-1 of the French Consumer Code, the Lessor agrees to provide the Lessee, prior to any reservation, with essential information regarding the services offered, including:
The main characteristics of the rooms and meal services.
The total price of the services, including all taxes and mandatory fees.
The dates and duration of the stay.
The terms and conditions for payment, cancellation, and modification.
The Lessor’s identity, physical address, and contact information.
This information is set forth in the attached Special Terms and Conditions, which specify the details of the Lessee’s reservation.
Article 3 : Reservation
3-1 Reservation Procedures
Reservations are made online via the website www.chalet-prefleuri.fr or by any other means offered by the Lessor (04.28.70.41.72 / 07.82.96.74.76 / 06.21.70.09.72 /contact@chalet-prefleuri.fr / contact@vlm53.fr). The online booking process must comply with the “double-click” requirement in accordance with Article 1127-2 of the Civil Code and Article L. 221-14 of the Consumer Code, ensuring that the Guest verifies and confirms the order.
3-2 Deposit
All reservations are firm and final upon payment of a deposit equal to (30%) of the total price of the stay. Notwithstanding Article L. 214-1 of the Consumer Code, any amounts paid in advance are considered a deposit. The payment of a deposit constitutes a binding commitment for both parties. Consequently, in the event of cancellation by the Renter, the deposit is retained by the Landlord, and the balance of the stay’s price may be claimed. In the event of cancellation by the Landlord, the Landlord must refund the deposit and may be liable for damages.
3-3 Reservation Confirmation
The reservation is confirmed by the Lessor sending a confirmation email summarizing the details of the stay, the price, the dates, the included services, and these General Terms and Conditions, the associated Special Rental Conditions, the House Rules, and the Lessor’s bylaws and internal regulations.
Article 4 : Rates and Payment
4-1 Rates
Rates are listed in euros, inclusive of all taxes (TTC). They include the annual membership fee, room rental, and meal services specified in the reservation offer or in the special rental terms and conditions. Any additional services not included will be billed separately.
4-2 Payment Terms
The balance of the stay’s total cost is due no later than twenty-one (21) days before arrival. Payment may be made using accepted payment methods: credit card, bank transfer, check, or cash.
Article 5 : Cancellation, Modification, and No-Show
5-1 Cancellation by the Tenant
Any cancellation must be notified to the Landlord in writing via registered mail with return receipt requested.
In the event of cancellation less than twenty-one (21) days before the arrival date, or in the event of a no-show, the full cost of the stay shall remain due to the Landlord.
5-2 Cancellation by the Lessor
In the event of cancellation of the stay by the Lessor, the Lessor agrees to notify the Lessee as soon as possible and to refund the deposit paid.
5-3 Changes to the Stay
Any request by the Renter to change the stay (dates, number of guests, services) must be submitted to the Lessor in writing. The Lessor will endeavor to accommodate such requests to the extent of its availability, without guarantee. Any changes may result in a price adjustment.
Article 6 : No Right of Withdrawal
In accordance with Article L. 221-28, 12° of the Consumer Code, the Guest is hereby informed that he or she does not have a right of withdrawal for lodging, dining, or recreational services that must be provided on a specific date or during a specific period. The reservation is therefore firm and final upon confirmation.
Article 7 : Accommodation Services
7-1 Availability of Rooms
Rooms are made available to the Tenant starting at 5:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure. Any delay beyond this time may result in additional charges.
7-2 Use of the Premises
The Guest agrees to use the rented premises with due care and to comply with the chalet’s house rules, which are provided herewith and posted on site. The Guest may be charged for any damage found.
7-3 The Guest agress not to smoke inside the cottage.
Article 8 : Security Deposit
A security deposit in the amount of 500 euros, payable by check, is required from the Tenant upon arrival. This deposit is intended to cover any damage caused to the room, the vacation rental, or its furnishings, as well as the cost of replacing any missing items.
It will be returned to the Tenant within 10 days of departure, less any amounts due for documented and justified damages. In the event of a dispute, the Landlord agrees to provide supporting documentation for any deductions made.
Article 9 : Services and Meals
9-1 Description of Services
Meal services include breakfast, lunch (appetizer, main course, dessert, beverages [water and wine]), a packed lunch (must be requested 48 hours in advance), and dinner (appetizer, main course, dessert, beverages [water and wine]). Meal times are provided on-site.
9-2 Allergies and Special Diets
The Lessee is required to inform the Lessor of any food allergies or special dietary requirements at the time of booking or no later than thirty (30) hours before arrival. The Lessor will endeavor to accommodate these requests to the extent possible, without providing an absolute guarantee.
Article 10 : Liability – Insurance
10-1 Lessor’s Liability
The Lessor is responsible for the proper performance of the services provided for in the contract. The Lessor shall not be held liable in the event of force majeure, a pandemic, an unforeseeable and insurmountable act by a third party unrelated to the provision of the services, or fault on the part of the Lessee. The Lessor has a duty of care toward its Lessees. In the event of a safety defect in the equipment, the Lessor may be held liable.
10-2 Insurance
The Lessor declares that it is covered by professional liability insurance that covers the financial consequences of its liability.
10-3 Lessee’s Liability
The Lessee is liable for any damage caused by the Lessee and/or persons accompanying the Lessee to the Lessor’s property or to third parties.
Pets are not permitted, as the layout of the premises does not allow for them.
10-4 Insurance
It is the Lessee’s responsibility to obtain vacation rental insurance covering rental risks (fire, water damage, etc.) and their civil liability for any damage they may cause. The Lessee must provide proof of such insurance within thirty (30) days of signing this agreement and no later than upon arrival.
For groups, proof of insurance must be sent along with the signed rental agreement at least thirty (30) days prior to arrival.
Article 11 : Personal Data
The Lessor collects and processes the Lessee’s personal data in accordance with the General Data Protection Regulation (GDPR) and its privacy policy, available on the website www.chalet-prefleuri.fr (Link to the privacy policy at the bottom of the page). The Tenant has the right to access, correct, delete, and object to the processing of their data under the conditions specified therein.
Article 12 : Complaints and Disputes
12-1 Complaints
Any complaint regarding the stay must be submitted to the Landlord in writing within ten (10) days of the event giving rise to the complaint, in order to allow for an amicable resolution.
12-2 Mediation
In the event of a dispute that cannot be resolved amicably, the Tenant may refer the matter to the consumer mediator with jurisdiction over the Landlord, whose contact information is as follows: Médiateur du Tourisme et du Voyage, BP 80303, 75823 Paris Cedex 17. The Landlord agrees to participate in the mediation process.
12-3 Governing Law and Jurisdiction
These General Terms and Conditions are governed by French law. In the event of a dispute, and after all attempts at amicable resolution have failed, the French courts shall have exclusive jurisdiction. The Lessee may bring the matter before the court of his or her place of residence.